Nothing ever got better without changing. But change can be painful, confusing and emotional for those involved. With careful handling, negative reactions and harmful consequences can be avoided. We have developed a route plan to help you through your changing times that alerts you to the risks, and prepares you for the unexpected.
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What sticky situations can arise with change?
There are potential risksat every stage of the change, as detailed in the gluecurve.
The change is not implemented When people don’t understand the context for change and the new direction, chaos ensues.
Productivity tumbles
People stay in ‘ostrich’ and ‘victim’ mode for longer with a real danger of this becoming a breeding ground for rebellion.
Your reputation is damaged
Your own people will attempt to sabotage your business and your reputation. These people interface with your customers every day!
Motivation plummets
People get stuck in ‘washing machine’ where delivery and morale is at its lowest.
Increased cost The implementation takes longer and costs more. Your best people will leave, whilst poor performers stay and fight.
Inconsistent and average customer experience Out-moded behaviours prevail and your customers go elsewhere.
How gluetogether can help.
We have developed two really practical solutions to support change