Improvement requires change. Addressing emotions and behaviours, which arise as a consequence of change, will bring about the desired results. Here are just some of the risks of ignoring this simple fact.
Potential risks
These can occur at every stage of the change as detailed in the gluecurve
The change is not implemented
If people don’t understand the context for change and the new direction, chaos ensues
Productivity falls
People stay in ‘ostrich’ and ‘victim’ mode for longer with a real danger of this becoming a breeding ground for saboteurs.
Your Reputation is damaged
Your own people will attempt to sabotage your business and your reputation. These people interface with your customers every day!
Motivation plummets
People get stuck in ‘washing machine’ where delivery and morale is at its lowest.
Increased cost
The implementation will take longer and cost more. Your best people will leave, whilst poor performers stay and fight
Inconsistent and average customer experience
Out-moded behaviours prevail and your customers go elsewhere
|
